The Milky Way 600 × 1200 mm (SK12601)

365-day change-of-mind returns

You may return a product within 365 days of purchase if it is unopened, unused and suitable for resale, in its original packaging. The product and packaging must be undamaged, with all components included.

Contact us with your order number or proof of purchase to request a return and receive return instructions. Refunds are arranged after the returned product has been received and its condition confirmed.

This policy is in addition to your rights under Australian Consumer Law. The 365-day period and change-of-mind conditions do not limit your rights if a product is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee.

Read the full Returns Policy

General product care

Care requirements vary by material, finish and product. Always follow the manufacturer's care and maintenance instructions for your specific item.

Cleaning: Use a soft, non-abrasive cloth and only cleaning products and methods approved for the surface. Avoid abrasive pads, acidic or strongly alkaline cleaners unless the manufacturer specifically recommends them.

Spills and moisture: Wipe up spills promptly. Avoid soaking surfaces or leaving standing water, particularly on timber, laminate and cabinetry.

Surface protection: Use suitable protective pads beneath furniture and avoid dragging heavy or sharp objects across finished surfaces. Follow the product guidance on heat exposure, sealing and any periodic maintenance.

Need specific advice? Contact TB Building Materials with your product name or SKU so we can help you find the relevant care information.